Last updated: 30 August 2026
Minutes of transcription cost us money the moment you use them, so this policy draws one clear line rather than deciding case by case. It applies to everything bought through Live Transcribe. Payments are processed by Paddle.com Market Ltd, the merchant of record, and refunds are returned to your original payment method.
The 90 minutes are there so you can genuinely try the product on real audio before deciding. Past that, the service has been delivered: the audio was transcribed, and that cost was incurred on your behalf and cannot be undone.
Purchased hours never expire, so there is no case where a refund is needed because unused hours were lost.
If you were charged for a renewal you did not want because cancelling failed or was not obvious, write to us. We would rather refund it than have you charged for something you tried to stop.
Email pavelshalnov@gmail.com with the email address you used at checkout, or the Paddle order number from your receipt. We answer within a few business days. Approved refunds are issued by Paddle and typically reach your bank within 5–10 business days, depending on your payment method.
Nothing here limits rights you have by law. In particular, if you are a consumer in the EU or the UK you have a 14-day right of withdrawal for digital services; by starting to use your minutes immediately you agree that the service begins during that period, and the right ends once the service has been fully performed. The 90-minute allowance above is deliberately more generous than the minimum the law requires.